Guide
General accompaniment, medical interpretation, document translation, and inpatient support are different services. A written scope reduces last-minute additions and misunderstandings.
An interpreter supports communication. They do not diagnose or make treatment decisions for you. Ask the doctor to explain again whenever something is unclear.
01
Describe the full situation before booking
Share the language, campus, department, time, mobility needs, and companion count. Also mention possible admission or multi-day support. Complex cases may also provide a one-page summary and terminology list.
02
Confirm inclusions and exclusions
The scope may include check-in, consultation interpretation, tests, payment, pharmacy, and instructions. Document translation, overnight inpatient support, transport, multi-day waiting, or another campus usually requires separate confirmation.
- Language, department, and date
- Hours, overtime, and cancellation
- Document and inpatient support
03
Verify information before the service ends
Ask the doctor about medicines, doses, test preparation, follow-up, and warning signs. Compare the answers with written instructions. Any bilingual handover should be based on original documents issued by the hospital.